Record the difference
Identify the affected batch, quantities and the difference from the agreed drawing or sample. Keep representative items, cartons and clear photographs for review.
BAOYUE / BUYER SUPPORT
A clear route for order support.
If a delivery or quality concern arises, contact our team with the order reference and supporting information so the case can be reviewed against the agreed specification.
What to send us
- Order or invoice reference and delivery date.
- Photos of the product and relevant packaging.
- Affected quantities and a description of the issue.
- The approved drawing, artwork or sample reference, where relevant.
Email wang@dgbyzg.com or use the contact page.
Review before arranging a return
Return eligibility, replacement or refund arrangements, and any claim deadline must be checked against your confirmed order terms. This page does not create a standard retail return window.
The return address, recipient, shipping method and responsibility for return freight need to be confirmed in writing for the case. Please contact us before sending goods; the registered company address is not an automatic return destination.
COMPARE AGAINST THE APPROVED ORDER
Make the issue reviewable.
Review with Mason
Send the order reference and evidence to wang@dgbyzg.com. Discuss the specification, shipment condition and any inspection records relevant to the issue.
Confirm the next action
Agree any further inspection and the proposed action in writing before returning goods. Eligibility, costs and resolution depend on the confirmed order terms and case review.
Custom tin packaging is confirmed project by project. Final specifications and commercial terms follow the written quotation and agreed order documents. Website terms