BAOYUE / BUYER SUPPORT
A clear route for order support.
If a delivery or quality concern arises, contact our team with the order reference and supporting information so the case can be reviewed against the agreed specification.
What to send us
- Order or invoice reference and delivery date.
- Photos of the product and relevant packaging.
- Affected quantities and a description of the issue.
- The approved drawing, artwork or sample reference, where relevant.
Email q2198265392@gmail.com or use the contact page.
Review before arranging a return
Return eligibility, replacement or refund arrangements, and any claim deadline must be checked against your confirmed order terms. This page does not create a standard retail return window.
The return address, recipient, shipping method and responsibility for return freight need to be confirmed in writing for the case. Please contact us before sending goods; the registered company address is not an automatic return destination.
Custom tin packaging is confirmed project by project. Final specifications and commercial terms follow the written quotation and agreed order documents. Website terms